Chaos theory and the library: how to get out of it?

Library of Tomas Bata University in Zlín

The last year and pandemic period showed us a lot and significantly affected the operation of not only academic libraries. How the string of new and unexpected situations changed library services? Does unexpected chaos mean an opportunity for positive and effective change? What has the pandemic gave and took to academic libraries and their users? The contribution will try to find answers to these questions based on real experience from practise.